FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

How soon must I cancel my appoinment?

You must cancel your appointment within 24 hours of your scheduled appointment date and time.



Do I need to provide any of the cleaning products/materials or equiptment?

No. We provide all of the cleaning products/materials or equipment at the time of your appointment.



Do your wash windows?

Unfortunately, we do not wash windows.



If I do not cancel my appointment within 24 hours will there be a charge?

Yes a charge will apply. Please read your signed agreement for the terms and conditions.



Are your products environmentally friendly?

Absolutely! The products we use are purchased as concentrates and are further diluted with water for cleaning on surfaces. They will leave your home/office smelling fresh and amazing! We believe in helping our environment and we take great consideration on how we dispose of all grey water after the job is completed. Therefore, the products we have chosen to use have the following benefits: No petrochemicals No phosphates No caustics No chlorine No animal testing Readily Biodegradable Septic & Sewerage safe



What are the following steps after I book with Speedy Gonzalez Cleaning Services?

After we receive your contact, we ask that you send us photos of your home/office/car etc so that we can determine a quote for you.

The quote that we generate is then sent to the email address you have provided to us, along with an agreement (if applicable) which you must read and sign so that we can formally book you in. Please read the agreement carefully and make sure you understand its contents. We welcome all questions and will happily answer them, there is never a silly question! Cancellations fees do apply if you do not cancel your appointment within 24 hours.



Why have I been given a quote before work commences and not an invoice?

Upon your contact, we ask that you send us photos of the work required to be completed. We then send you a quote with an agreement for you to read, accept and sign. As we are a cleaning business, prices quoted are subject to change on the final invoice. We will discuss this with you before we begin any work. If we encounter extra work on your appointment or you ask us to perform work outside of the scope that is not listed in the itemised quote we have provided to you, we will ask for you to confirm any changes via email so that we may proceed further and, there is an understanding that we will be charging for the costs as set out in the agreement in the final invoice that we produce to you. We will contact you first to discuss any extra charges that may incur as a result of additional work that may need to be performed if required/necessary and will never complete work that is not listed on the quote without your prior approval. All work that is quoted and itemised on the quote is the work we will undertake on the day of your appointment. Anything that is not listed will not be completed by us.



Billing & Pricing

Payments Accepted

We accept payments via cash and bank transfer in Australian Dollars. Our bank details will be provided to you in our final invoice.

Cancellation Policy

Cancellations made within 24 hours will incur a cancellation fee. Please reads your agreement for terms and conditions.