The Ins And Outs of How We Do Business
Frequently asked questions
How soon must I cancel my appoinment?
You must cancel your appointment within 24 hours of your scheduled appointment date and time.
Do I need to provide any of the cleaning products/materials or equiptment?
No. We provide all of the cleaning products/materials or equipment at the time of your appointment.
Do your wash windows?
Unfortunately, we do not wash windows.
If I do not cancel my appointment within 24 hours will there be a charge?
Yes a charge will apply. Please read your signed agreement for the terms and conditions.
Are your products environmentally friendly?
Absolutely! The products we use are purchased as concentrates and are further diluted with water for cleaning on surfaces. They will leave your home/office smelling fresh and amazing!
What are the following steps after I book with Speedy Gonzalez Cleaning Services?
After we receive your contact, we ask that you send us photos of your home/office/car etc so that we can determine a quote for you.
The quote that we generate is then sent to the email address you have provided to us, along with an agreement (if applicable) which you must read and sign so that we can formally book you in.
Why have I been given a quote before work commences and not an invoice?
Upon your contact, we ask that you send us photos of the work required to be completed. We then send you a quote with an agreement for you to read, accept and sign.
Billing & Pricing
We accept payments via cash and bank transfer in Australian Dollars. Our bank details will be provided to you in our final invoice.
Cancellations made within 24 hours will incur a cancellation fee. Please reads your agreement for terms and conditions.